Home » FAQs
Here are some frequently asked questions.
- What is the first step?
- Are minor adjustments of my limb free?
- Where is your main centre located?
- Do you have parking facilities?
- Myself or a member of my family is facing an amputation.
What should I do first?
- Can I speak to someone else who has had the same type of
- When will I walk again?
- What makes the London Prosthetic Centre different from other facilities?
- Does my insurance pay for this service?
- Do I need an appointment?
- Does prosthetic care at your facility cost more than others?
- What should I do if my residual limb hurts?
- How long should my prosthesis last for?
- One of my legs has been amputated. I don’t want to lose my other leg. what should I do?
- How long will it take to make my prosthesis?
- What should I do if I have queries about my limb?
- It’s not always possible for me to attend appointments during the week. Do you run out-of-hours clinics?
- Can I try a limb on my first visit?
- Can you supply advice through this website?
- Where can I stay locally in Kingston upon Thames?
What is the first step?
Contact us to book a consultation. At your first consultation, a comprehensive assessment (history, examination, muscle testing, joints range of motion and gait analysis) and a consultation outcome report if necessary will be completed.
Are minor adjustments of my limb free?
We only bill the insurance, funding body or a patient for the cost of the device we initially provided. Follow up visits and minor adjustment appointments are free of charge for the first 3 months after receiving your device.
Where is your main centre located?
Our Kingston facility is located off Villiers Road near the centre of Kingston Upon Thames in Surrey. We are within 15 minutes walk from Kingston Upon Thames and Surbiton railway stations, 5 minutes taxi ride or a 10 minutes bus ride (K1) from both stations.
Do you have parking facilities?
We have free parking spaces for our clients.
Myself or a member of my family is facing an amputation. What should I do first?
Contact our Centre on 07752 686439 or 0208 7896565 for a pre-surgical consultation.
Can I speak to someone else who has had the same type of amputation?
Yes. The London Prosthetic Centre can arrange for you to be visited or called by an amputee who is of the same gender and age group with a similar activity level.
When will I walk again?
Due to the many variances of patients and amputation levels, not everyone progresses at the same pace. There are so many variables making it impossible to determine how well you will walk with your prosthesis without a thorough evaluation from your prosthetic team.
What makes the London Prosthetic Centre different from other facilities?
The London Prosthetic Centre is a division of Steeper Group. Steeper Group is one of the largest provider of prosthetic and orthotic care in the world, established in 1921. Our clinicians have a wealth of experience and are up-to-date with all the latest developments. With our silicone manufacturing on-site, this allows us to control our quality and competitive pricing. Our staff go above and beyond the realms of customer service to deliver the utmost in patient care and treatment. Our patients are our number one concern.
Does my insurance pay for this service?
We accept most insurance plans, but you must check with your insurance providers if they would fund the provision of artificial limbs.
Do I need an appointment?
In order to assure our patients of personalised and individual attention, it is best that we see each patient by appointment only. Please call 020 8789 6565 to arrange an appointment.
Does prosthetic care at your facility cost more than others?
No. Our pricing is competitive without compromising on quality and service.
What should I do if my residual limb hurts?
- Do not wear the prosthesis if it is painful or if it causes moderate to severe discomfort.
- Remove the prosthesis if it causes pain, and check that it is properly positioned.
- Did you wear it too long?
- Have you checked the number of socks you are using?
- Call us.
How long should my prosthesis last for?
The socket may need frequent replacement depending on residual limb changes. The prosthetic components are thought to last in the region of 3 to 5 five years if serviced at least on a yearly basis. Children may need much more frequent modifications or adjustments as they grow.
One of my legs has been amputated. I don’t want to lose my other leg. what should I do?
Establish a relationship with a physician who specialises in diabetic foot problems, and see your doctor regularly and follow his/her instructions.
How long will it take to make my prosthesis?
An advanced prosthesis can be fitted and delivered within three weeks of initial assessment.
What should I do if I have queries about my limb?
We are here to help. Therefore if you have an emergency outside working hours, we will be happy to take your call.
It’s not always possible for me to attend appointments during the week. Do you run out-of-hours clinics?
We offer evening and weekend appointments if required. We will do our best to accommodate.
Can I try a limb on my first visit?
We can offer a diagnostic fitting on your first visit following necessary measures.
Can you supply advice through this website?
We can offer free of charge internet advice and support by e-mail/SKYPE etc.
Where can I stay locally in Kingston upon Thames?
Antoinette Hotel ~ Kingston
Beaufort Road, Kingston upon Thames, Surrey KT1 2TQ
tel: 0844 567 8955 fax: 0844 567 8953
The Antoinette Hotel ~ Kingston, is the largest hotel in Kingston. All rooms have television, hospitality tray, hairdryer, direct dial telephone, desk, free wi-fi access, and well appointed bathroom. Other facilities include a restaurant/bar,cafe lounge, landscaped gardens, and large free secure car park.
Carlton Mitre Hotel 4 Star AA
Hampton Court Way, Hampton Court, KT8 9BN
tel: 020 8979 9988 fax: 020 89799777
The Carlton Mitre Hotel Hampton Court boasts a magnificent location on the banks of the River Thames, with a view of both the river and Hampton Court Palace. The hotel offers two restaurants and car parking (subject to availability).
Chase Lodge Hotel 4 Star AA
10 Park Road, Hampton Wick, Kingston upon Thames, KT1 4AS
tel: 020 8943 1862 fax: 020 8943 9363
A small first-class hotel with 12 rooms set in quiet conservation area close to the River Thames. All rooms are en-suite, have free wireless internet connection and are individually decorated to reflect the hotel’s historic location. The Courtyard Restaurant & Café, adjacent to the hotel offers high quality cuisine at reasonable prices.
Hotel Bosco & Bosco Lounge
9 St Mark’s Hill, Surbiton, Surrey, KT 4LQ
Tel: 020 8339 5720
Just minutes from Surbiton train station, Hotel Bosco offers contemporary comfort. All rooms are fitted with the requirements of the modern business traveller, including high speed internet access, large flat screen televisions and working areas. Classic Continental or traditional Irish breakfast is served in our informal restaurant.
Room tariffs start at £140 per person, per night.
The Kingston Lodge Hotel 3 Star AA
94 Kingston Hill, Kingston upon Thames, Surrey KT2 7NP
tel: 020 8541 4481fax: 020 8547 1013
This traditional hotel, with modern rooms designed around a courtyard, stands on the edge of Richmond Park and next to Coombe Wood Golf Course. All the bedrooms are well-appointed and the facilities include a restaurant, bar and free parking.
The Richmond Gate Hotel 4 Star AA
Richmond Hill, Richmond TW10 6RP
tel: 020 8940 0061 fax: 020 8332 0354
The Richmond Gate Hotel is an elegant eighteenth-century building situated at the top of Richmond Hill. Set between Richmond Park and Richmond Terrace, the hotel has 68 bedrooms, a health and leisure club, free parking and an award-winning restaurant.
The Richmond Hill Hotel 3 Star AA
Richmond Hill, Richmond TW10 6RW
tel: 020 8940 2247 fax: 020 8940 5424
Incorporating an impressive Georgian manor, this elegant hotel sits on top of Richmond Hill between Richmond Park and Richmond Terrace. The hotel has 149 bedrooms, a health and leisure club, free parking and restaurant.
The White Hart 3 Star AA
1 High Street, Hampton Wick, Kingston upon Thames KT1 4DA
tel: 020 8977 1786
Built in an Olde-World style, half-timbered with leaded windows, the White Hart is one of the most striking buildings in the Kingston area. It has a large, popular pub patio behind railings on the street itself, and its own secluded accommodation courtyard at the rear of the hotel. All the White Hart’s 37 bedrooms are furnished and fitted to the high Fuller’s Hotels specification and the ‘superior rooms’ offer exceptional comfort and space for longer stays.
Rooms from between £90 – £150.